Frequently Asked Questions

We’ve added some of the most commonly asked questions below.  Can’t find the answer or need help with something else?  Send us a message and we’ll get back to you soon.

Think of us as a combination concierge/old college friend/cousin you love. We are local parents who can be there when you can’t, providing assistance to your child and giving you peace of mind.

We know there are many reviews and crowdsourcing options online, but they can become overwhelming to navigate. We are local parents with current information and personal experience. We will listen to your needs and tailor our recommendations to you.

It depends on the school. Please refer to the specific campus for more information about membership requirements.  

Join for one month! We hope you will stay with us for a while- but you can cancel anytime!

Absolutely! We will deliver to wherever is most convenient and we will even try to take a picture of your student to send to you!

If you’d like to cancel a membership subscription, please follow the steps below:

  1. Login to your account.
  2. Once you are logged in, click on your name in the top right corner, and you will be directed to your dashboard.
  3. From your dashboard you can see all of your past purchases.
  4. If you would like to pause or cancel your membership, you can do so under the SUBSCRIPTIONS tab.

If for any reason your student does not attend the school as anticipated, we will refund your credit card minus a 10% administrative fee. Once the school year begins, we will prorate your refund minus a 20% administrative fee. 

If your student is staying in town for the summer, you may consider a monthly membership. We can convert it over to an annual membership at the start of the academic school year. 

Can’t find the answer?  Please visit our contact page and we’ll get back to you  as soon as possible.