FAQ

We’ve compiled answers to some of the most commonly asked questions below. If you don’t see what you’re looking for or need assistance with something else, just send us a message. We’re here to help and will get back to you as soon as possible!

Think of us as a mix between a concierge, an old college friend, and the cousin you love. We’re local parents who can be there when you can’t, providing assistance to your child and giving you peace of mind.

While online reviews and crowdsourced options are abundant, they can quickly become overwhelming to navigate. As local parents with up-to-date information and personal experience, we listen to your needs and tailor our recommendations specifically to you.

It depends on the school. Please check the specific campus for details about membership requirements.

You can join for one month! While we hope you’ll stay with us longer, you’re free to cancel anytime.

Absolutely! We’ll deliver wherever it’s most convenient – and we’ll even try to snap a picture of your student to share with you!

If you’d like to cancel your subscription, follow these steps:

  1. Log in to your account.
  2. Click on your name in the top right corner to access your dashboard.
  3. From your dashboard, view all your past purchases.
  4. Under the SUBSCRIPTIONS tab, you can pause or cancel your membership.

If your student doesn’t attend the school as planned, we’ll refund your credit card minus a 10% administrative fee. Once the school year begins, we’ll prorate your refund minus a 20% administrative fee.

Annual memberships do not automatically include summer. If your student is staying in town, consider a monthly membership for the summer. We can convert it back to an annual membership at the start of the academic year.